Your privacy is more than a legal obligation to us — it is part of the trust you place in xoloksgp every time you log in. Find out exactly how we handle your data.
Every data-related decision at xoloksgp is made based on these principles — not merely to comply with the law, but because we genuinely respect your privacy.
All your personal and financial data is protected by 256-bit SSL encryption during transmission. Stored data is further protected with additional encryption at our database level.
Xoloksgp only collects data that is strictly necessary for platform operations. We do not collect irrelevant or excessive information — this principle of data minimisation is central to our approach.
Your personal data is never sold, rented, or traded to any third party for their marketing or business purposes. This is our absolute commitment.
Only xoloksgp staff who require access to specific data to carry out their duties are permitted to do so. All access is logged and continuously monitored by our security team.
You have the right to access, correct, request a copy of, or request deletion of your personal data. Exercising these rights is straightforward and can be done through our customer support.
Xoloksgp fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices are designed to meet or exceed applicable legal requirements.
This Privacy Policy explains how xoloksgp ("we", "our platform") collects, uses, stores, and protects your personal information when you use our website and services in xoloksgp.net.
We understand that sharing personal information with any online platform requires a high level of trust. We take that trust seriously. This Privacy Policy is written in clear, plain language — not complicated legal jargon — so you truly know what happens with your data.
By using the xoloksgp platform, you agree to the collection and use of information as described in this Privacy Policy. This policy should be read together with Terms and Conditions us.
Xoloksgp collects two main categories of data: information you provide directly, and data collected automatically when you use our platform.
Data you provide directly:
Data collected automatically:
Xoloksgp uses collected data solely for legitimate purposes necessary to operate the platform. We do not process your data for any other purpose without notifying you and obtaining your consent. The primary purposes for data use include:
Should xoloksgp wish to use your data for purposes not listed above — such as optional marketing communications — your separate consent will be requested, and you are free to decline without any impact on your account.
Xoloksgp does not sell or trade your personal data. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:
All third parties we work with are required to uphold data protection standards equal to or higher than our own. We only partner with providers who have a proven security track record.
Your personal data is stored on secure servers with multi-layered protection. xoloksgp implements the following technical and organisational security measures:
Data retention period: xoloksgp retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, certain data may be retained for up to 7 years to comply with legal and regulatory requirements, after which it will be securely deleted or anonymised.
Xoloksgp uses cookies and similar technologies to keep the platform running smoothly, enhance the user experience, and understand how our platform is used. The types of cookies we use are as follows:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the xoloksgp platform.
As a xoloksgp user, you hold the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in our records.
Under certain circumstances, you have the right to request that your personal data be deleted from our systems.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may withdraw your consent at any time for processing that relies on your consent.
To exercise any of the rights above, please contact the xoloksgp support team via Live Chat or email. We will process your request within 30 business days from the date we receive your complete request.
Xoloksgp is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who discover their child has registered on our platform are asked to contact our support team immediately.
Xoloksgp reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. When material changes are made, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the xoloksgp platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the xoloksgp team is here to help:
We are committed to responding to all privacy-related inquiries within 5 business days. For complex requests such as data deletion or data export, processing may take up to 30 business days.
With a transparent privacy policy and robust security measures, xoloksgp is the responsible choice for Malaysia players who prioritise the protection of their personal data.