Terms and Conditions xoloksgp –
Your Rights and Responsibilities as a Member

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and xoloksgp ("Platform", "we", "our"). By registering an account, making a deposit, or using any part of the xoloksgp platform, you confirm that you have read, understood, and agreed to be bound by all Terms stated herein.

These Terms should be read together with the Privacy Policy and Responsible Gaming Policy xoloksgp, which forms part of the overall agreement between you and our platform.

To be eligible to register and use xoloksgp services, you must meet all of the following requirements:

• At least 18 years old or the legal adult age recognised in your jurisdiction, whichever is higher.
• Not located in a region or country where access to online gambling services is prohibited by local law.
• Has the legal capacity to enter into binding agreements.
• Not currently on an active voluntary or mandatory self-exclusion list.
• Acting on your own behalf and not as a proxy or representative of any other party.

Each individual is only permitted to hold one (1) active account at xoloksgp. Holding more than one account — whether using the same or different names, email addresses, phone numbers, devices, or payment methods — constitutes a serious violation of these Terms.

During registration, you are required to provide accurate, current, and complete information, including:

• Full name as stated on your official identification document.
• Exact date of birth.
• A valid and active email address — this will be used for all official communications.
• An active mobile number for verification purposes.
• A strong and unique password — minimum 8 characters combining uppercase letters, lowercase letters, and numbers.

Xoloksgp implements a comprehensive Know Your Customer (KYC) process. You may be asked to submit a copy of your identity card, passport, or other supporting documents at any time — particularly before your first withdrawal or when transaction amounts exceed certain limits. Failure to complete KYC within the specified timeframe may result in the temporary suspension of your account's withdrawal capability.

Xoloksgp accepts deposits via a range of local Malaysia payment methods including DuitNow QR, FPX, Touch 'n Go eWallet, Boost, GrabPay, and online bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

• Minimum deposit is RM 20 per transaction.
• The maximum daily deposit is subject to limits set according to your account level and the payment method used.
• All deposits must be made using a payment method registered in your own name. Deposits using third-party accounts or cards are not permitted.
• Xoloksgp reserves the right to return deposits and request additional verification if there is reasonable grounds to suspect fraud or money laundering.
• Deposited funds may only be used for gaming purposes within the xoloksgp platform and cannot be transferred to another user's account.

If your deposit is not credited within 30 minutes of a successful transaction, please contact the xoloksgp support team via Live Chat with your transaction proof for prompt investigation.

Withdrawal requests at xoloksgp are processed in accordance with the following policy:

• Minimum withdrawal is RM 50 per transaction.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your xoloksgp account.
• Full KYC verification is mandatory before your first withdrawal request can be processed.
• Standard processing time is within a few hours for regular members. VIP members enjoy faster withdrawals based on their membership tier.
• Xoloksgp reserves the right to delay withdrawal processing by up to 5 business days for standard security review purposes — this is a protective measure, not a penalty.
• Bonus funds that have not met the rollover requirement cannot be withdrawn. Only eligible cash balances may be submitted for withdrawal.

Xoloksgp offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms stated in each promotional offer. The general terms applicable to all bonuses are as follows:

• Every bonus carries a rollover requirement that must be met before any withdrawal is permitted. The rollover requirement and compliance period are clearly stated in the terms of each promotion.
• Bonuses may only be claimed once unless stated otherwise in the relevant promotion's terms.
• Xoloksgp reserves the right to void bonuses and any wins derived from them if there is evidence of abuse, fraud, or exploitation of system vulnerabilities.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• In the event of any discrepancy between translations, the Bahasa Melayu version of the promotional terms shall be the authoritative and prevailing version.
• Xoloksgp reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.

The following activities are strictly prohibited on the xoloksgp platform and may result in immediate account suspension or closure, forfeiture of balance, and legal action where applicable:

• Duplicate accounts — registering or operating more than one account in any manner.
• Identity fraud — registering using false information, stealing another person's identity, or submitting fraudulent documents.
• Money laundering — using the platform to transfer, conceal, or legitimise proceeds from illegal activities.
• Bonus abuse — exploiting promotions through dishonest methods, including systematic hedge betting across different accounts.
• Use of bots or automated software — using scripts, bots, or any automated software to play or interact with the platform.
• Attempts to hack or interfere with our systems — any attempt to access unauthorized areas of the platform, probe for security vulnerabilities, or disrupt platform operations.
• Collusion — colluding unfairly with other players in games involving multiple participants.

Xoloksgp reserves the right, at its sole discretion, to temporarily suspend or permanently close any member account for the following reasons:

• Violation of any terms stated in this document.
• Failure to complete KYC verification within the specified timeframe.
• Activities that are suspicious or potentially in violation of applicable laws.
• Requests from relevant legal authorities or regulatory bodies.
• Account inactivity for 12 consecutive months with no transactions.

If your account is suspended or closed, you have the right to submit an appeal through the xoloksgp support team. For voluntary account closure, you may contact our customer support at any time. Valid balances will be returned after all reviews are completed, subject to applicable conditions.

To the extent permitted by applicable law, xoloksgp, its directors, employees, partners, and service providers shall not be liable for:

• Any financial losses arising from gambling activity on the platform.
• Service disruptions caused by system maintenance, third-party technical issues, or events beyond our control (force majeure).
• Losses resulting from unauthorized access to your account due to your own negligence.
• Game results that have been disputed after verification through robust system logs.

Xoloksgp provides the gaming platform on an "as-is" basis and makes no guarantees regarding game outcomes. All games are chance-based and results are determined by an independently certified RNG system.

Xoloksgp reserves the right to update, modify, or replace any part of these Terms at any time. Material changes will be communicated to members via their registered email or a prominently displayed notice on the platform at least 7 days before taking effect.

Continued use of the xoloksgp platform after the effective date of any terms update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest terms applicable to your use.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the xoloksgp team is ready to assist you. You can reach us via:

• Live Chat — available 24/7 directly on the xoloksgp platform for immediate response.
• Email: [email protected] — for inquiries that require a more detailed written explanation.
• FAQ Page — visit our FAQ for answers to the most frequently asked questions.

Our team operates around the clock and is committed to responding within a reasonable timeframe. For issues related to responsible gaming, please refer to the Responsible Gaming for available resources and support tools.